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MRL provides all of their solutions as services to the service company client. MRL understands the oil and gas industry is a 24/7 business and we support our clients in the same manner that our clients support the oil and gas companies. It is a critical aspect to our business philosophy.
The MRL office number is answered 24/7 by MRL personnel, we do not use third party answering services, nor do we give clients a recorded message.
The design of the MRL architecture provides for MRL to be able to tell the client exactly what is happening with each application. If an upgrade to the middleware is required, it is typically done over the air; there is no requirement for a site visit.
MRL believes our reputation is earned not only on the high quality of the applications we provide, but how we react when a situation develops.
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