MRL provides solutions as services to the client. MRL understands the oil and gas industry is a 24/7 business and therefore we support our clients and their applications in the same manner that our clients support the oil and gas companies. It is a critical aspect of our business philosophy. The MRL office number is answered 24/7 by MRL personnel, we do not use third party answering services, nor do we give clients a recorded message.
MRL’s architecture allows MRL to be able to tell the client exactly what is happening with each application without having to travel to location.
If an upgrade to the middleware is required, it is typically done over the air. There is no requirement for a site visit; saving time and money.
MRL believes our reputation is earned not only on the quality of the applications we provide, but how we react when a situation develops.